Service innovation and support

Rolls-Royce strives for constant innovation of its products and services. We are focused on developing opportunities to expand and enhance our services, offering customers increased value and service provision throughout the entire product life-cycle.

In order to generate new, value-added solutions for our customers, the following three areas are being examined within the current TotalCare® portfolio:

• Supply chain: total component and logistics asset management
• Line maintenance: On-Wing Care - global specialist line and off-wing support at the closest point of removal as possible
• Operational: Engineering Care - management of Rolls-Royce powerplant including Auxiliary Power Units and associated Technical Services activities

Support

With its unparalleled product knowledge, fleet-wide operational data and latest analytical technology, Rolls-Royce is best placed to mitigate technical risk and look after its product during its entire life cycle.

A dedicated infrastructure has been established to deliver TotalCare by utilising our global support network, applying industry best practice and Investing in the latest technology.

Effective management of risk and control of costs through TotalCare provides customers with the opportunity to achieve life time cost effective engine support whilst maximising operational capability.